Capitac money reversal non functional

Hi, i was a victim of a ****, which the ********** took my number by means of Swim swap, and they got access to my account using the USSD code mobile banking, which they transferred an amount first R5000, from my fixed account, then they transferred R15000, and then they start looting my account using my physical card details, which i dont know how they got it, and the start to purchase things , and in my bank statement, it says "Vodacom Midrand" "MTN Roodepoort" payments, however i went to the nearest branch as early as posible to report the issue, so that they may block and also make a reversal of my money, because at least in the bank statement it was just still saying transactions not yet "processed on your account upto 01/10/2021" this gave me hope that Capitac will somehow have the ability to reverse it, but however on the following day of the mensioned date , the transaction now are starting to appear as real expenditure , no i have no hope of getting my money back , i paid that amount at the branch for disputing the amount taken, however i was not helped because nothing has changed, this is giving me weak faith in capitac bank's security and assurance , how strong it is?, how far do they go to protect their customers ?