Capitac Bank has closed my file before resolving their errors!

My first review was written on 17 JAN 2022. I still have the same issue with the Capitec Bank. As mention in my second revue.. today I would be still on the Island. It does not matter which Bank you choose, so long the minimum requirements are working and you have no problems paying with your debit card or credit card and can make use of the ATM or pay at a store. The bank charge you fees every month, but they do also work with your money. So, now the Bank (all people who work in the bank create the image of the bank!) creates a problem, here they blocked my card and also my card does not reflect anymore, I cannot make use of my card anymore...since today, the Capitec Bank was not able to resolve their own errors, which it created by itself. The bank gave the problem to me!. The only option I had was to inform the bank to resolve the issue, so that I am able to make use of my card, can access my card on my profile to set up limits etc. ...The bank has also managers. What they do actually manage? They also have a customer relation. For what they do have this department if they are not able to assist and come to a conclusion to resolve its own errors? It seems to me that nobody has the knowledge and is able to perform to resolve the errors. Hello, I am your customer! Please if you create an error on your side, so please resolve this also on your side! I got an email from a MANAGER: 'Please note that we closed the matter on our side due to no response. I really do apologise for the inconvenience the matter has caused. Should you have any further queries, please do not hesitate to contact back Complaint Management ***.'

What he is managing here? He is giving the problem back to me.

How often I do have to write and tell them , I STILL NOT ABLE TO USE MY CARD!!!MY CARD STILL DOES NOT REFLECT ON MY BANKING ACCOUNT!! Is this clear enough???

You only will find out how good a bank performs with resolving errors and problems. In this case I would rather use a sock and put all my money there.

Please train your staff how to deal with clients and how to resolve issues.