Capitac bank

Hi I'm capitac bank client last week Thursday I've withdraw the money from the shop from the small machine but the money didn't come out the machine so I've reported the matter telephonically and they said they will solve the matter after that they closed the phone So I've decided to go to the branch at Stanger and they told to wait they will do the follow up I've been waiting nothing as been said to me so far whether they found the money or not The amount of money was R700 now I'm stuck bcoz I need this money pls help me.