Capitac Bank

In 2017 I took a loan with Capitac Bank got approved. Down the line of me paying the loan. The company I work for took me to training, which affected my financial status and I went to the bank to explain that I want to make arrangements regarding the payment. I I made the arrangements of paying R3000 per month of which I have never skipped. Last year the took about R8900 then I called them, they said I must make month to month arrangement, which I did now on the 27 /02/2020 they took R7770 + R8950 which made my bond not to be paid. I bank with Old mutual I went to reverse but with no help. So I went to Capitac bank they checked on the system if shows these an arrangement of R3000 for the 27/02/2020.Nokutula the consultant at Capitac Bank called the collections they say they don't have the arrangement but at the bank they have,so they say they can only reverse 50% of which that is not the arrangement amount. I would like hellopiter to help with this issue cos it's the second time my bond doesn't get paid because of this problem. Ur help is highly appreciated thanks

Yours Faithfully Ntoebeng Masoeu