Capitac Bank

In 2014 i open a personal loan at Capitec bank for R90.000 ( I already paid back R172.000 my account was excellent, till i got sick at work. My balance curr8 is R7000. That time Capitec bank put insurance on account IF I WOULD BE RETRENCH.(no choise) The company put me on earley pension. THAT was not my choice. When I visit the branch, Nobody help me. They phone the call centre...but still nobody attends to my problem. I explain the COMPANY where I work , put me on early retirement. And has not be retrenchment. (PAY THAT MONEY BACK INTO ACCOUNT) on the new contracts it's added. I phone the regional manager , she promised to help. I send all documents to her by e mail. Till today I need to phone her....and follows up....She said, she send and forward e mail.(she is not allowed to tell me....to who) for nearly 1 year , I had enough.... i want to put this account to rest, Capitec Bank phone me 7 to 9 times a day. And Im tired to explains every time. PLEASE CAN SOMEONE OF CAPITEC PHONE ME....