Capitac bank

On the 31of December I went to the branch to update My app and mistakley I forgot my card and I thought I was safe but my money was widrawn from my account and they irepoted my case they promise to help me within 7 working days OK after that the lady Zinhle who was handling my case told me my case is with forencic then from then no feed back what going on till to day of which the money was for my kids to go back to school but I'm strangling becours of the bank I bank with I can't widraw from my account they treet me as a theif I can't widraw draw from my account for the first time to be treated as bad as they did ppleas help me