Capitac bank

I received the money from SARS in a middle of the night and than I did transfers same time as soon I did that they blocked my account without notifying me it was on Thursday and Friday called them they say I must go to the bank and submit proof of payment I did that and I waited for them and the following Monday I called them again they say I must go to the bank and tell them to call ***** department the consultant called the they say the ***** department diverted all calls to help desk so the consultant must e-mailed to ***** department about the matter Even know I'm waiting for them the sad part it that all the account that I transferred the money too all are blocked too so I know that if the was something wrong with the money on my account the were gonna call me or e-mailed that the is money that is in your account we don't know where does it come from BT see that the money comes from SARS they even see the reference number BT still they holding the money so I don't know what exactly the problem.the service is very poor and it unfair right now I'm stuck I don't have a money and my kids are hungry while I have money on my account stuck in the bank THEY DON'T Wanna release my money I'm so angry and they don't tell me anything