AN
Annalie N
1 reviews | Active since Oct 2020
08 Nov 2020, 22:27
Capirec Bank phone app
The new capitec phone app suck big time!! I can't get into the app most if the times. It causes issues on my phone as well, shutting my phone down, freezing my phone etc!! How can you present a new app which has not been properly tested for any bux or issues?? Can't even find the old app to download?? When is this going to be fixed and working 100%???
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Capitec Bank's replyOfficial
09 Nov 2020, 11:46I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply09 Nov 2020, 11:46
Official
I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank