CAPIEC MUST FALL !!1

#capitecmustfall

Good day what a very awful experience i received from Capitec yesterday!!! Capitec is not for disabled bodies even though they advertise for that. I am with Capitec for years now, no bad experience or nothing until the 14th Of January when I logged into my app. Wanted to make a payment and guess what.... their new "security" update is UP TO ****!!! I cant make a payment as I need a "selfie" my problem is this, my phone is not compatible with this "selfie" ****. Phoned customer care, ok I need to register for internet banking. Ok did that, cant complete it as my phone is not QR compatible!. So back to taking a "selfie" being VISUALLY IMPAIRED I must take off my glasses to take a "selfie" I cant see how to take a "selfie" without my glasses. Went to my nearest capitec (which is 50km one way) threw my toys (not embarrassed to admit it as the consultant was not helpful!) and the manager came to me, and I told him my scenario, His answer just buy a new cellphone!! It doesn't help me BUYING A NEW CELLPHONE IF I CANT SEE HOW TO TAKE A SELFIE???????So I went to all the other banks, and they ONLY TAKE A SELFIE WHEN YOU REGISTER AND NOT FOR ALL THE TRANSACTIONS LIKE CAPITEC. if you cant take a selfie they do it at the bank. So now I have an app I cant use, I have internet banking I cant activate and I have a bank account I cant do payment or anything with as I need a "selfie" and best of all i must drive 50 KM ONE WAY TO GO TO THE BANK AND HAVE THEM DO IT FOR ME!!! Gues where i will be sending my invoice to for this inconvenience until I open another account at another bank. # CAPITEC MUST FALL # CAPITEC NOT FOR DIABLED PEOPLE # CAPITEC CUSTOMER SERVICE UP TO **** # DO NOT SUPPORT CAPITEC