HS
Herman S

1 reviews | Active since Apr 2022

10 May 2023, 16:34

Capi-****?

At this point, I even want to change banks! Between you and UberEATS, I do not want anything to do with you! I have had several microtransactions (under R100) go off on my account for UberEATS purchases. I called this in and was told to stop my bank card. I did this, and even with a new card, card number and security code, and PIN, this continued. They have (as per their suggestion) stopped it once again, but with no way forward. From my understanding all new online sign ups for any type of shopping should be approved by the acc holder through USSD or banking app. I did not get none! One my personal UberEats, it is clear that my last order was in 2020. So what my statement shows and what my EATS acc shows are conflicting. I literally do not know which is the way to resolving this matter.

0
Replies (2)
Capitec Bank
Capitec Bank's reply10 May 2023, 16:36
Official
Good day Herman

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
HS
Herman S's update17 May 2023, 16:30
Reviewer Update
The query has been closed. It seems you guys want me to start all over again. There are still charges that were overlooked. At this point, I am tired, honestly! I have been with the bank for 13 years and here we are, today. WOW!