TM
Thakgalo M
1 reviews | Active since Jan 2014
09 Apr 2015, 11:26
CAPETIC WORST BANK EVER VERY ***********
On 28th March my aunt sent me funds from the UK. I've been waiting for the forex department to call me with no avail. So on the 2nd April I called the call center the the following reference number:***9 , till this day no one has called me I've gone to different channels to get someone to call me with no avail. I've called the forex department and I'm put on hold for 30-45 minutes. I posted on their facebook page, send emails back and forth and still nothing what will happen if I don't get the funds, I am in desperate need of that money. After this issue I am leaving Capetic Bank and I will make sure that Mr Fourie knows how *********** his workers are.
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Replies (1)Capitec Bank's replyOfficial
09 Apr 2015, 12:14Hello ThakgaloHannah,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Capitec Bank's reply09 Apr 2015, 12:14
Official
Hello ThakgaloHannah,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
