VN
Vuyo N

1 reviews | Active since Jul 2020

13 Jul 2020, 20:34

Capetic must fall

Worst bank ever!!! They have lost a customer and they unfortunately lost my family and friends as customers after what I experienced!!

I understand the protocol for the new rules but there is no need for the employee even the branch manager to be rude,aggressive and arrogant with me as they customer and even come to a point where I’m threatened by a employee that they will beat me just for asking a question I’m not sure why?? because that’s why we go to banks to get help but to come to a stage where I’m told I’ll get beaten up this is disgusting... I will make sure no one close to me steps they foot there again I hope everyone sees this too.

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Replies (2)
Capitec Bank
Capitec Bank's reply14 Jul 2020, 08:17
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply15 Jul 2020, 16:08
Official
Good day Mr Nxele As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank

Best regards,