Capetic live better they say

<p>I'm sad to say my matter hasn't been delt with.</p> <p>As a customer of Capitec I feel I have disrespected. Tried the Facebook way and to this day I don't have the out come or feedback regarding my personal loan with them.</p> <p> </p> <p>I have written a review two weeks back and it seemed like they attending to the matter. The Facebook team when asked they say the matter is been handed to the relevant department Tuesday I received a letter stating that after 3months of paying the forced arrangement amount that Nicole Smith forced me to agree to it.</p> <p>I have read the contract and it doesn't state anywhere that i have to even pay the arrangement amount that i was forced by the call centre agent to make nor does it say that I have to wait 3months for the insurance to pay off the debt.</p> <p>I feel so unsulted that when i took up the loan i was told that when retrenched i just submit the documentation that is required for them to claim with the loan insurance. To this day the is no confirmation of anything instead they keep phoning the jabulani branch to find out if i have submitted the correct documents of which i went to the bank prior to ask what documets are required from to submit if and when I'm retrenched and all documents that were required I submitted. </p> <p> </p> <p>My surprise is today a lady called Palesa from the branch called to ask me when I submitted which was on the 3rd of this month. She said that a person from head office called moleko was asking if I have submitted the correct dicuments and no one bothered to call me and ask me if everything was submitted and if anything is missing. When i told that this issue makes me aggravated she said she is going to leave the issue or problem because myself and her are "we not on the same page".</p> <p> </p> <p>So I still ask who and when will my case be handled. This is now almost going for another month and there is no resolution of some sort instead when thinking about Capitec the bank i get angry and feel like vomitting.</p> <p> </p> <p>I'm really not happy with Capitec and wouldn't even think of referring a family member, friend or even anyone that would want a bank.</p> <p> </p> <p>Unhappy customer</p>