NV
Naledi V

1 reviews | Active since Feb 2023

07 Feb 2023, 15:41

Capetic

I have a problem with capetic,since 2021, November, a friend called Kharma Baloyi asked me to assist him with my bank card cos he having problems with his card,so a guy that transfered money into my account,went to Capitec to complain about my card,why I don't know,next thing I go to capetic they say I sell Kruger coins of which I don't know them,n from them my account was freezed n went to capetic to tell them my problem then they said I must make an affidavit I did so n they said they will assist me,after 14 days, but I ddnt get the help,came 2022 went there again around March n June still was waiting for their assist,and whenever someone sends me money it goes through and yet I can't take my case out,been going to capetic time n again,so today still I went there n to find out that the person. Who assisted me ddnt upload the affidavit,now they want me to make another affidavit, been waiting almost a year n months but I don't get the help I need,I even called the head office but still they ddnt assist me at all,been going n coming back same story,worsely the person whom complained about my account I don't know him,when I ask they say I am a ****,,So how can I person be a **** if they can't find the reason or any proof, so now I ant get access to my own money ,when I ask capetic to assist me,they always looking for an affidavit but yet they don't help me,both Groblesdal mall capetics ,so Hello peter can u please assist me and after I get my money I wanna close thus account cos I ve been treated badly to a point where I've been asked questions if m selling something *******,told them if m selling whatever that they see it's *******,why can't I get arrested,n the person whom complained about my account I don't know him,so I really need ur help please💔🥺🥺🥺🥺

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Replies (1)
Capitec Bank
Capitec Bank's reply07 Feb 2023, 16:00
Official
Good day Naledi

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank

Best regards,