***********! Can’t trust them with your business money! They can’t resolve complaints

Once again Capitec Business banking failed me and my business,same incident happened in November the matter took longer than it should have,but i thought maybe because the account was still new, yes the account got reactivated but I still haven’t got money,I have paid back the complainant but Capitec hasn’t credited the frozen funds R9500,last week Saturday same incident happened, Due to an unexpected breakdown of our supplier’s delivery truck, we were unable to meet the scheduled deadline for a ready mix order. As a result, the customer (Recardo Alexander) requested a refund, and we processed a partial refund on our end while awaiting reimbur*****t from our supplier. We explained to our customer that full refund could only be effected on Monday 09/03 as he cancelled the order on weekend.We have sent countless emails to ***** department,no one cares to respond,called customer care support they telling me that I should email ***** department,my business is on hold right now, other clients are also affected as my account is on hold! No one called to ask for proof of funds regarding the matter,I have sent Proof of payment for the partial payment we have made to the client,as a Capitec consistent client,I believe you have check my track record before freezing the account that I can’t even Acc funds,I have had clients who paid bigger amounts than the one in complaint,but I guess that doesn’t matter to Capitec! So unprofessional,customer care doesn’t help with nothing,I honestly don’t know what to do at this point! I wouldn’t recommend anyone to use Capitec business,very ***********,they do not care about their own clients,no ***** department number to call imagine,you only communicate with them via email that they don’t even bother to respond to !