can't solve the problem so they cut you off

I am so ****ed off with capitec bank coz I have a problem with buying prepaid electricity and it keeps on telling me unable to process your request please contact customer care then I contacted customer care and was told switch off phone & restart same story then I was told delete beneficiary & redo but still then put me on hold 2 minutes went by then call cut & I tried to put beneficiary back it is same story so I phoned again & that person said maybe the details of the department changed & said please enter your pin to confirm its the rite person phoning so I waited then call cut what this call center person think we pensioner's have airtime to waste its clearly a problem with the bank app I have been buying prepaid electricity for I can't remember for how long now they tell me I'm doing something wrong don't help you & then cut call if this is how the call center treat their client the I'm going to change my bank coz the lady said wait she's going to escalate problem after I enter my pin in the link she send but cut the call