1 reviews | Active since Jul 2016
Cant provide me with a contact number to resolve my issue!
<p>I need to contact Chantel Du Preez from the Complaint management department. So I called the call centre to provide me with a contact number. I spoke to Pricilla who says she cannot provide me with the contact details she can only send her an email to contact me.</p> <p> </p> <p>WORDS TRULY FAIL ME WITH THE EXCRUCIATING SERVICE RECEIVED FROM THIS BANK.</p> <p> </p> <p>Today I got a call from DSTV telling me that Jacqueline Radyn had sent them an email to have my debit order changed to Capitec - AFTER I HAD ALREADY TOLD HER THAT I WAS CHANGING MY DEBIT ORDERS BACK - what is this lady doing? I'm convinced she did not read my email or listen to me at all when she called me the first time.</p> <p> </p> <p>I'm in customer service and if I was giving clients the service received from call centre people and Jacqueline I would have been out of a job!</p> <p> </p> <p>I NEED CHANTEL DU PREEZ TO CALL ME BACK URGENTLY!!!!!</p> <p> </p> <p>this is truly pathetic that this is the only way to get people at this place to help you.</p>
Hi Tracy-Lee
I sincerely apologise that we have not been able to reach you, Chantel has attempted to contact you, and will do so again today. The contact information is available in my previous email communication, should you want to contact our Complaint Management office and request to speak to Chantel.
Kind regards
Jacqueline Radyn
Complaint Management Officer
Capitec Bank
Hi Tracy-Lee
I sincerely apologise that we have not been able to reach you, Chantel has attempted to contact you, and will do so again today. The contact information is available in my previous email communication, should you want to contact our Complaint Management office and request to speak to Chantel.
Kind regards
Jacqueline Radyn
Complaint Management Officer
Capitec Bank
