JM
JJ M
1 reviews | Active since Jul 2011
07 Aug 2020, 21:54
Can't pay Cell C from app.
Every month same problem trying to pay my Cell C account from your app. My Cell c account is now in arrear because of this and my good credit profile affected. Still after trying to pay on 22 July today is 7 August already.
When I try to pay I vet the same message every time now: "Unable to process your transaction. We are aware of the issue and aim to have it resolved"
REALLY?? When will this be? I get this regularly for months and months now. Very irritating and inconvenient.
Will Capitec exolain this to the credit buro to clear my late payment record???
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Replies (2)JM
JJ M's updateReviewer Update
08 Aug 2020, 09:47Just to note that I went to the branch and complained about this on your Facebook messanger in December 2019. I was never even answered back.
JM
JJ M's update08 Aug 2020, 09:47
Reviewer Update
Just to note that I went to the branch and complained about this on your Facebook messanger in December 2019. I was never even answered back.
Capitec Bank's replyOfficial
09 Aug 2020, 08:58I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply09 Aug 2020, 08:58
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank