1 reviews | Active since Jul 2019
Can't get through to Customer Care for payment Arrangements
I contacted Eloff branch in Johannesburg to make Payment Arrangements because of the situation we currently facing in South Africa but I was told to call customer care.
I called the number *** but I was on the line for 24 minutes until my airtime finished, the voice Prompts kept on saying they are experiencing a very high volume of calls. My question is, how are going to get assistance if we can't even get through to customer care? I understand that they have a high volume of calls but they should allow the branches to assist us with Payment arrangements.
This is a very poor service, they should have plan B atleast. I am a loyal client and I wanted to make things right with them on time but I'm failing to get through.
Can some one please assist me because I need to make these payment Arrangements. Please call me on ***
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Thank you for your prompt response to my query. I managed to get assistance with payment arrangements from Bianca in Collections Department. She really gave me a great service.
Thanks to Brandon from the Complaint Department who made sure that he escalated my query to the relevant department and made sure it was resolved. Thanks to Brandon again for checking up on me to see if I was happy with the arrangements made.
That was the great service I received big up to you guys. Much appreciated.
Thank you for your prompt response to my query. I managed to get assistance with payment arrangements from Bianca in Collections Department. She really gave me a great service.
Thanks to Brandon from the Complaint Department who made sure that he escalated my query to the relevant department and made sure it was resolved. Thanks to Brandon again for checking up on me to see if I was happy with the arrangements made.
That was the great service I received big up to you guys. Much appreciated.