1 reviews | Active since Feb 2018
Can't get a refund
Hi, I did a transfer of R1200 via cellphone banking and made a mistake with just one digit on the number I was trying to send to, I went to the branch and I was told that Capitec Bank needs authority from the person i transferred the money to, the person who was assisting me at the branch stated the he could see the transfer and the mistake on that one digit however I cannot get my money back till the person who received the money gives the authority to reverse the money, please assist with this because I am not happy at all
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Hi Nontokozo
As discussed telephonically, Capitec bank has assisted you to get hold of the incorrect beneficiary and as a result of consent provided, we were able to recover the funds, within the rights of Code of Banking Practice.
This matter is now, fully resolved and closed.
Kind regards
Donorique (Complaint Managent)
Best regards,
Hi Nontokozo
As discussed telephonically, Capitec bank has assisted you to get hold of the incorrect beneficiary and as a result of consent provided, we were able to recover the funds, within the rights of Code of Banking Practice.
This matter is now, fully resolved and closed.
Kind regards
Donorique (Complaint Managent)
Best regards,