Cant enter my banking app from France.

Im working in France and from last week i cant get into my banking app. Phoned them several times to changed passcode to email , but with no success. So im trying now for two days setting up a microsoft meeting as they suggest then. But no feedback at all to my emails. Realy useless bank because after a week and half i still cant enter my app to pay my bills. So now i get bad record for not paying my bills by useless capitec bank.