Can’t afford a policy

I need help for my mother-in-law who is a 76 year old pensioner staying in Johannes Postma Old Aged home in Modimolle.

She has a Green Lite Life Policy at Oldmutual that she can not afford any longer cause of living costs and her medical aid getting so expensive.

She talked to n lady named Elda ***) at Oldmutual Modimolle yesterday and was treated very poorly. She was told rudely, that the only way the policy can be stopped is that she(Ouma) go in personally and write a letter to stop this life policy. At the end she was told sorry, she can not help her, she is not her client. I do believe this is Elderly Abuse.

Ouma did try to phone Oldmutual Call Center but to no avail.

Fact of the matter is, I believe we have choices and if I as a pensioner myself, can not afford Life Policies any longer, I can cancel it, irrespective of the fact that I'm loosing every cent of the premiums paid in.

It is difficult for her (Ouma) to move arround, not totally mobile, but can only help herself in her flat.

Can you please get someone from Oldmutual Head Office that speaks Afrikaans to phone Ouma at: *** ***