Cant access my money in Capitec Business account

With Capitec business you can only log into online banking with a OTP that you will receive from them. I cant get into online banking because I dont receive OTP, result is I cant do any business because I cant pay the suppliers. This is really bad for small businesses. And also I cant confirm payments from customers because I cant see any incoming payments made to my account. This is one of the biggest mistakes I have made to move to Capitec Business.