Can't access my money due to Capitec's system error

2016: I was asked to FICA by Capitec. As this was a necessary requirement for any bank account I obliged and went into one of the branches. in I presented my documentation (Passport and Proof of Address in the form of a third party account letter) and the documents were "processed". No further action was required and my account was accessible. 2018: Again I was sent an SMS stating that I have to present documentation to FICA, which was odd as I already submitted my documents in 2016. On my arrival at a branch again I presented my documentation and was promised that it was processed and not be blocked, although the system froze went the last step was to be taken. On my own I saw on the screen presented to the branch assistant noted that the ID number for the account and the one on my ID document was not the same (account was created with my birth certificate and I have a different number on all my other IDs)

I mentioned the difference to the person who assisted me and he assured me that my account will not be blocked and I would have no problems.

Well now it's end of June, my account has been blocked and I can't access any of my money and I have to rely on my credit card at another bank to be able to get by. Only after my account had been blocked did they inform me that I must get a letter from the DHA confirming the ID number change, and that will take about 4-6 weeks to process. So now I'm without any access to my own money, I have to wait 4-6 weeks to be able to access it again, none of my debit orders can be processed, and to top it all off I'm leaving for vacation to Australia in the middle of July.

It really can't be that difficult to unblock my account even when I have presented my birth certificate and all other IDs as proof of the change.

Not happy at all...