AF
Ashleigh F
1 reviews | Active since Oct 2019
29 Oct 2023, 15:10
Can't access my funds and call center can't assist
Call centre customer service kept me on hold only to tell me I have to go to a branch. They can't tell me why my card gets declined when there's money in my account and no limit. Major inconvenience that I can't access my funds, but their only suggestion was to try again tomorrow.
Helpful (0)
Replies (1)0
Replies (1)
Capitec Bank's replyOfficial
30 Oct 2023, 07:28Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply30 Oct 2023, 07:28
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank