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roslyn A

1 reviews | Active since Oct 2013

21 Oct 2016, 14:46

CANT ACCESS MY DECEASED HUSBAND FUNDS. I AM A WIDOW WITH NO FUNDS BECAUSE OF CAPITEC

<p>My name is Crizelda KERN. Myself and my husband closed our old accounts at another bank to join with Capitec. HOW VERY DISSAPOINTING. My husband recently passed on and i still have not received access to his account. Its almost 2 months later. I HAVE GIVEN THEM everything they require. still no joy. they keep requesting new docs. stamos from the masters. i have done all taht and need to keep going bank. I involved a lawyer yet they still refuse to assist. saying the lawyesr docs are not valid. Im a widow and have no funds because of them</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply21 Oct 2016, 16:45
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply26 Oct 2016, 12:01
Official

Good day Ms Kern

As per our telephone conversation, I trust that your issue is now resolved.

Kind regards

Nondi Tsholoba

Complaint Management

Capitec Bank