Can't access my account

My account was on paused but now it's back but my money I can't access it I got an email stating you tried to contact me I could not answer my phone as the machine in my workplace is very loud I just want to know what is the problem as I was having an appeal on my binance and afterwards my account was on pause please refer to my email and state what documents or what do you need I can send it via email I will not always be available to answer my phone during work hours please get back to me or just contact me via email I would really appreciate getting helped