Can't access accounts on app or internet banking

I am not able to access my account and Capitec has also not been able to help. I have called numerous times and also emailed the service recovery team multiple times. The last time was a week back and still not an even acknowledgement has been received on my last request for assistance.

I am not in South Africa so can't just go into a branch. To try and sort this out whilst overseas is an absolute nightmare. The app keeps giving me an error, telling me I need to call Client Care. Yet client care can't help me. I also can't use internet banking as every time I try, I need to confirm new T&C's for the remote banking app, which then also gives me an error when accepting this and no one at Capitec can explain this issue to me either. I have not been able to access my accounts for months so have no idea if I am incurring overdraft penalties or if my accounts have been made dormant. Capitec needs to up their service and accessibility for clients not in South Africa. My reference is General Incident# ***3