1 reviews | Active since Feb 2021
Can't
Awful experience, as a student I manage my finances very carefully to see where I can save a buck, I follow the basic rules to keep myself safe from ***** and as someone that does work in IT & Security I am pretty sure that I am safe in that regard, however within 20 days of opening my account with them, a ********** payment was made using my details in the USA, from my app (which was quite literally broken at that time) I couldn't do any disputes and had to go into a branch, I got in and was told that ***** investigations(not even disputes) are R160 per charge and can take up to 90 days to dispute, and they don't even guarantee a refund. The person told me that I should just get a new card which is another R70 down the drain and doesnt even safeguard me from future ***** charges, she then tells me the best thing to do is put all my limits on R0 and change them in app just before I do purchases and take them down to R0 afterwards. This is absurd!
I am moving banks as soon as I can and I strongly recommend everyone else follows suite, awful experience and awful support....
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
