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Tristan T

1 reviews | Active since Feb 2021

01 Feb 2021, 14:27

Can't

Awful experience, as a student I manage my finances very carefully to see where I can save a buck, I follow the basic rules to keep myself safe from ***** and as someone that does work in IT & Security I am pretty sure that I am safe in that regard, however within 20 days of opening my account with them, a ********** payment was made using my details in the USA, from my app (which was quite literally broken at that time) I couldn't do any disputes and had to go into a branch, I got in and was told that ***** investigations(not even disputes) are R160 per charge and can take up to 90 days to dispute, and they don't even guarantee a refund. The person told me that I should just get a new card which is another R70 down the drain and doesnt even safeguard me from future ***** charges, she then tells me the best thing to do is put all my limits on R0 and change them in app just before I do purchases and take them down to R0 afterwards. This is absurd!

I am moving banks as soon as I can and I strongly recommend everyone else follows suite, awful experience and awful support....

0
Replies (1)
Capitec Bank
Capitec Bank's reply01 Feb 2021, 14:54
Official
Good day Tristan

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank

Best regards,