RC
Rozanne C
1 reviews | Active since May 2012
08 Sept 2020, 10:38
CANNOT TRANSFER MONEY FROM CREDIT CARD
I have been trying for TWO days now to transfer money out of my credit account into my savings account as my credit card got lost and I stopped the card. Every time I TRIED TO TRANSFER THE MONEY IT KEEPS TELLING ME THERE IS AN ERROR AND THEY ARE AWARE OF IT. If this is the case you have a terrible IT department as some of us save all our extra money in our credit accounts and now I cannot get my money. For this whole covid period your service has been pathetic!
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Replies (2)
Capitec Bank's replyOfficial
08 Sept 2020, 10:46I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply08 Sept 2020, 10:46
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
RC
Rozanne C's updateReviewer Update
11 Sept 2020, 08:33I AM VERY UNHAPPY WITH YOUR SERVICE!
I was told that the matter would be sorted out in 24 hours. I STILL can't access my credit card and it STILL doesn't allow me to transfer money. I need to get my medication and is still struggling. It keeps telling me that you are aware of the error and is working on it. It is now day 4 that you are apparently working on it. CAN YOU PLEASE FIX MY ACCOUNT!!!!
I was told that the matter would be sorted out in 24 hours. I STILL can't access my credit card and it STILL doesn't allow me to transfer money. I need to get my medication and is still struggling. It keeps telling me that you are aware of the error and is working on it. It is now day 4 that you are apparently working on it. CAN YOU PLEASE FIX MY ACCOUNT!!!!
RC
Rozanne C's update11 Sept 2020, 08:33
Reviewer Update
I AM VERY UNHAPPY WITH YOUR SERVICE!
I was told that the matter would be sorted out in 24 hours. I STILL can't access my credit card and it STILL doesn't allow me to transfer money. I need to get my medication and is still struggling. It keeps telling me that you are aware of the error and is working on it. It is now day 4 that you are apparently working on it. CAN YOU PLEASE FIX MY ACCOUNT!!!!
I was told that the matter would be sorted out in 24 hours. I STILL can't access my credit card and it STILL doesn't allow me to transfer money. I need to get my medication and is still struggling. It keeps telling me that you are aware of the error and is working on it. It is now day 4 that you are apparently working on it. CAN YOU PLEASE FIX MY ACCOUNT!!!!