TK
Tebello K
1 reviews | Active since May 2019
01 May 2019, 11:45
Cannot transact with my debit card
It's been for over a week now that I am struggling to transact with my card because of reasons unknown to me.
When I ask in branch I am told system is offline.
But it's been over a week
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Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
02 May 2019, 14:41Please accept my sincere apology for the frustration you experienced as result of this incident.
Brendon Joseph will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Brendon Joseph will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply02 May 2019, 14:41
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Brendon Joseph will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Brendon Joseph will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
07 May 2019, 11:58Good day , kindly be advised the matter was resolved and I closed the complaint due to no contact with the client. Please do not hesitate should you need any further assistance
Capitec Bank's reply07 May 2019, 11:58
Official
Good day , kindly be advised the matter was resolved and I closed the complaint due to no contact with the client. Please do not hesitate should you need any further assistance