Cannot rely on Capitec

I lodged a complaint about ******** deductions made by Amazon Prime and query was closed. The response stated, that if I was not happy with the outcome, I can respond to the mail within 48hours for escalation. I did provided proof from Amazon confirming the deductions are not for them and to date no feedback from Ronaldo Coetzee. Now another ******** deduction was made, after the request to block it was made. Even if Capitec should have found the deduction wasn't in error,why was the deductions not stopped or blocked?