Cannot get the money owed to me. Terrible service.

This is always a story!! Trying to get international payments via Capitec. I never had this problems with FNB, I am regretting that I moved banks. Im trying to call but hold on for 10-15 minutes every time and if the lines get cut, no call back. I sent 4 emails already. No response. Capitec this is not your money pay it over. Terrible service.