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Danja K

1 reviews | Active since Feb 2017

01 Sept 2020, 17:16

Cannot get statements or proof of payment

I cannot email myself proof of payments, or bank statements, despite an ongoing saga of issue and complaints ... Capitec sucks. No answers from IT dept either. No one seems to be able to resolve this.

0
Replies (3)
Capitec Bank
Capitec Bank's reply02 Sept 2020, 08:53
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention. 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
DK
Danja K's update02 Sept 2020, 21:01
Reviewer Update
5 days to resolve or reply ? Unacceptable and pathetic service. Clearly you have too many unhappy customers to help that it takes that long to resolve a problem reported to you in March. Ridiculous that you charge me bank fees for this level of service .
Capitec Bank
Capitec Bank's reply09 Sept 2020, 09:38
Official
 Good day Mrs Calver I confirm the matter has been dealt with. Kind regards Complaint Management Capitec Bank