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Andries Lukas de Lange

1 reviews | Active since Sept 2021

28 Sept 2021, 14:25

Cannot get hold of the corret persons or correct department.

Today we recieved another email a certain Natasha Williams cannot get hold of me and left a tollfree number to contact.When you phone that number you just get a voice recording of what Capitec can do for you by the way it is not so simple in reality.I must give Capitec a good score for passing the bucket because they cannot put you through to the person you ask to speak.So Natasha if you really wanted to speak to me why do you not give me details of a direk line so that we don't waiste each others time and you will be able to give your boss the correct feedback why i am not happy with the bank.This just show you again of the *********** people working at the bank.I also want to know why i must give the bank a affidavit where i work or what i do.None of this has ever been done so why now.Sorry you know someone skrewed up and you want to make me the culprit.

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Replies (2)
Capitec Bank
Capitec Bank's reply28 Sept 2021, 14:41
Official
 
Good day  Andries 
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 
Kind regards 
Capitec Bank 
ALdL
Andries Lukas de Lange's update29 Sept 2021, 17:12
Reviewer Update
Still no contact from Capitec bank i am glad that someone decided to cancel the credit card like i asked them to do.I still don't see the purpose of me making an affidavit to tell the bank that i don't work for Sasol anymore and that i am self employed.You do know this otherwise you would not have put the sequestration status on my profile in the bank.I will not recommend Capitec bank to anyone because they only want clients who work for big companys where they know when your pay is paid in the same time they take their payments.They don't worry about other people.Just a matter of time then i will close my accounts with them.I don't need the unsult and playing of games from them.If they treat me like this now how will they treat me if i have a million or more in their bank.Sorry this was the last unreliable and backstabbing from them i did not expect this and they could not phone or tell me all this upfront.No.