Cannot get a newe card without an origainal id book. What now?

Item: Capitec Bank
Rating: 1
Author: Dina Van der Merwe

Rating is zero. Had to select one rating to be able to lodge a complaint. Visit Capitec Northmead Mall this morning to replace my lost card. Had my drivers license with me. The lady refused to assist as she wanted my original id book. She also said she cannot accept the id cards. Who still have id books? What is the use of the id card then? How will I be able to get a new card. Please assist as I need a bank card.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

06 Jun 2025, 12:36

Good day Dina Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank

Capitec Bank's reply06 Jun 2025, 12:36

Official

DVdM

Dina Van der Merwe's updateReviewer Update

20 Jun 2025, 09:59

Capitec Complaint Case *** - Replacement card - Capitec wanted the original id book

Reply from Caitec: Please visit your nearest branch with all your needed documents to complete the card replacement.

So I asked what they meant with needed documents. Today is 20/06/2025 and still no reply.

DVdM

Dina Van der Merwe's update20 Jun 2025, 09:59

Reviewer Update