Cannot connect to internet banking!!

Username details and password to connect to internet banking changed WITHOUT informing client, resulting in ACCESS DENIED!! When at the branch new Username/password relayed to client, BUT nothing said about accessing internet banking that will now require you to apparently first LOGIN via Cellphone to download app, and that an SMS will be sent to inform of details to load on your phone. BUT NO SMS SENT?! WHY is this necessary?<br> Capitec why are you so ***********? Why are you not helping your clients? Why do they always have to drive to the branch to do things that can and should be done remotely?<br> <br> DOING THIS TO PENSIONERS is beyond my understanding!! Simplify your system you are wasting our time and giving yourselves a very bad name. I could never recommend this bank, EVER. <br> <br> ...Activate the Remote Banking App<br> The Remote Banking app gives you secure access to our Remote Banking service on your cellphone.<br> Install and Activate App<br> An SMS was sent to your cellphone ????? containing a link to download the latest version of our Remote Banking app. If you did not receive the SMS, choose Resend SMS below.<br> Follow these instructions on your cellphone etc etc etc....<br>