CS
Caspar S

1 reviews | Active since Apr 2012

16 Oct 2016, 18:17

Cannot buy prepaid electricity

<p>When I buy prepaid electricity I get:</p> <p> </p> <p>"A server error was encountered."</p> <p> </p> <p>REF 5803A696</p> <p> </p> <p>and</p> <p> </p> <p>"An Agent will respond to your enquiry within 2 working days."</p> <p> </p> <p>I cannot sit without electricity for 2 days and this is unacceptable.</p>

0
Replies (2)
Capitec Bank
Capitec Bank's reply17 Oct 2016, 09:48
Official

I acknowledge your posting, and have referred it to Dadvid Morris for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

CS
Caspar S's update18 Oct 2016, 06:50
Reviewer Update

Thank you for the quick follow up. The prepaid electricity function on the website is working again.