BT
Bongani T

1 reviews | Active since Jul 2016

07 Jul 2016, 14:06

Cannot access my account approx. for 6 weeks

<p>I recently lost my ID document and then I went to Home Affairs to apply for one and also got a temporal ID while I am waiting for my ID. I went to Capitec Bank to submit the proof of address since the account is locked and they turned me away saying they wont take the temporal ID and I have to wait until I get my ID to access it which might take approx. 4-6 weeks to return. Now tell me what should I do in the next 4-6 weeks?</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply08 Jul 2016, 11:09
Official

I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.

Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank