Cancelling Capitec permanently

I cannot believe the poor poor service I have been receiving from Capitec bank the entire December. Consultants drop calls. Consultants are yawning on calls. When you log a complaint the process is horribly tedious. ***** was done on my account. Capitec is supposed to have insurance for such tragedies they did nothing. 1300 worth of charges that no one could explain was further deducted from my account. I’m done with Capitec