Cancelled my Credit Facility and no one knows why

I was offered a 6 month credit facility very much like an overdraft in December and decided to take Capitec up on the offer.<br> After 1 month, the system changed and my facility disappeared without reason - the bank can only tell me it is an IT problem. After 3 days of pestering the bank with phone calls, visits and complaints on FB, Randall finally called me and told me they are aware of my problem. 2 days later, he called and said he doesn't know what has happened and that their IT dept is working on it. 8 working days later, my emails are going unresponded and there seems to be no resolve aside from a new application.<br> Capitec is in breach as this contract is 6 months and has been cancelled for non apparent reason.<br> The bank has admitted in writing that the funds should be available.<br> I have written to the banking Ombud and am now taking this route to prompt a reasonable response, not a ******* \we don't know what is going on""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;939054;888488;14;2;0;1;0;0;2;16/01/13 0:12;538;NULL;16/01/12 17:02;16/01/12 15:14;Missing items from order;*** Order #22983;;;I placed quite a large order of 9 jackets from Trade Guy on 12 Aug 2015. And for some reason I have received 1 tracking number for my order that was split up into possible 3 different packages. I have only received 2 packages so far and I still require 2 jackets to be delivered. I have tried to track the parcel, but since I only have one tracking number, it is impossible because it shows as delivered.<br> <br> I have emailed Trade guy twice already on 18 Nov 2015 and 12 Dec 2015, but have not heard anything from them.<br> <br> I understand our post office is very ****, but please let me know if it is gone for good or what I should do. I have bought it for a friend, now I feel like I am responsible to pay his money back even though it is not my fault.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;112339;688162;25;2;0;1;0;0;2;16/01/19 15:56;538;NULL;16/01/17 8:48;16/01/17 6:58;Accounts problems;*** (Shipment Nr);;***;I paid R888.84 on 8 January 2016 per EFT for shipment ***. Your system was not updated for a whole week even though proof of payment was sent. This total was for shipping as well as customs and was emailed to me as your system had errors. Accounts did not update it. I kept complaining on your FB page as well as via email. This morning the system now reflects that I still owe R267.73 of a total of 739.73 ZAR (WHICH IS A DIFFERENT AMOUNT TO WHAT I WAS TOLD TO PAY VIA EMAIL). In other words three things:<br> 1. I clearly either overpaid on this account or your system is again reflecting the wrong amount.<br> 2. Your departments seem to not communicate properly with one another.<br> 3. I should not be owing you anything on this particular shipment as I have already paid more than what the system reflects. And if I do, you have not informed me why or how via email or telephone call.<br> Come on AGS - your service has been really rather disappointing here. This should have been sorted out a week ago, yet there seems to be a new problem yet again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;879888;806;21;5;0;1;0;0;5;15/08/03 8:14;537;NULL;15/07/31 0:00;15/08/02 23:17;life insurance;***;nonhlanhla hadebe;***;I wanted to add information in my policy and the Consultant was very helpful with my request. He also kindly informed me of the trust fund that I need for my child's money when they mature and he explained everything to me. I was not even aware that I should have opened a trust fund for the kid. The consultant was also able to check my other policy for information confirmation. The consultant was very audible and clear and he was just great. I could understand everything that he explained to me.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;793734;879256;23;2;0;1;0;0;2;15/09/21 8:53;537;4;15/09/20 0:00;15/09/19 23:56;WISH ALL THIS CAN COME TO A END;CDA025330;RIDWAANAH;***;had a Very bad experience with chub on the night of.9 2015 my house was broke in while I was asleep.that left me sick and end up in hospital,I did not get any answers or feedback since the alarm was set,only after I lodge a complain on hello peter I got some1 to ph me,chubb then got a mr van der pool 2 deal with the matter,I was so sick and had enough off chubb I termanate. My contract tthat was more -15yrs old on 29.4. 2014 I continue getting a statement for another month, I email mr van der pool regarding it he reply stated that he forward all documents to headofice accounts and that I owe chubb not cents and I must ignore the statements.I phone ridhaanah in accounts she told me that mr van de pool no longer work for chubb and ask me to email her all emails between me and mr van pool I forward it on the 20.2 2015,.I ph her sh said that she did receive the emails but,she never reply on the emails, every mth that I got a statement ill ph her,the last statement I got was june 2015.I thought that the matter is shorted,bt I was wrong I got a call from a debt colecter on the 18.9 2015.I don't know howmuch of this I can still take.I'm so sick nd tired off all this,PLEASE HELP.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;907676;188;16;2;0;1;0;0;2;15/10/17 7:22;537;NULL;15/10/17 0:11;15/10/16 22:25;Shocking promotion tactics ;8,31E+12;Events/ advertising ;***;I am shocked & disgusted to find pictures on certain persons' social media accounts of a recent golf day sponsored/ attended by cell c. The promotional staff were inappropriately dressed and downright vulgar. There is a time and place for ***** and bums to be on display & this is just not right coming from a company who makes such wonderful, wholesome, feel good ads about dreams, Ubuntu and aspires to evoke a sense of family/ kinship. Kindly furnish me with an email address to which I may send images of the incident. You are sending a terrible message out there with tactics like this. Completely inappropriate and cheap! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;860481;706229;16;2;0;1;0;0;2;15/10/28 7:09;537;NULL;15/10/28 0:09;15/10/27 22:12;Flawed Vox contract + no service;6,61E+12;Lazio, Claire and James Smith;***;Vox is stalling 2 weeks on an internet service application (Fiberhood optical fibre) because I removed terms that contradicts their advertised offering. As I signed their contract, I cannot go to another ISP nor do I get the service. Offering is month to month with free installation of router - however in 4 places, contract states to the contrary that client pays for setup, delivery cost of equipment, installation and client pays for equipment upfront. Contract also states client must insure the router that costs +- R1500. Seriously? Then to the contrary states Vox will ensure the equipment and client must comply with all terms of Vox's insurer whilst client is not privy to those terms. Wow Then client must obtain all Vox's approvals to deliver the service from authorities and indemnify Vox if they dont have. Thinking of potential approvals to do business, road crossings, licences, regulations, ICASA, ISPA approvals, or approvals not to comply. Seriously? And client giving consent to share his personal information WITHOUT qualification. Thinking now of selling client's info or internet profiles to spammers or spy on clients? Are clients compelled to sign their flawed contract?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;925603;357;16;2;0;1;0;0;2;15/12/03 7:53;537;NULL;15/12/03 0:31;15/12/02 22:56;giving incorrect information;***;call centre agents;***;I had not used my 3G card for over a year, I loaded it with 1 gig of data at a cost of R149, I called the call centre to reactivate my card, I spoke to a lady who informed me I needed to go and buy at least R29 airtime and phone back so she could load it for me, I explained that I have loaded with R149 data, she said I still have to load R29 airrtime on the 3G card, I ended that call and went to buy the R29 airtime even though it made no sense at all, I called again after purchasing the R29 airtime to give the voucher no and was told that they need anther number from the voucher, I had to end that call to get this numer, I then called a third time and got a gentleman this time who told me that they could not help me, I must take mt card to a Voda shop who will assist me, I was by now so angry and wanted to know why was I not told this the first time I called, he could not give me an answer so I asked for a manager,who told me he would listen to all the calls and get back to me within 48 hours, thgis happened last week thursday, I still have not got any explaination;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;460797;786731;14;2;0;1;0;0;2;16/01/15 9:29;537;NULL;16/01/14 2:28;16/01/14 0:32;faulty phone;8,21E+12; edcon;***;I bought a t3 Sony phone using my Edgar's account used the phone 4 4moths afterwards had a problem with the sim reader took it to the rosebank branch n ws told to go to edgars dey not accepting phone. Edgars took it in for repairs and the report from mtn repairs comes back stating that due ro my negligence im responsable for the damage and have to pay R300 to get the none working phone back its their service fee.its has been a month without the phone that im paying its installement and now im left with no fone but still paying for it. I juts feel its unfair to be sold phone that are likely to damage within the warrenty period and be put on the blame with their negligence forcing you to agree to the damage and keep paying for the phone you dont posses,hope this matter can be resolved. Its not a nice feeling that with the little u hav to get yourself something and someone like the store robs u off it. Its sad....even with the fact that getting a phone from CNA is not a wise choice cause taking it in for repairs all fault its hustle,you are told only 1 brach does which is the glen,means u have travelle from wherever u are to the glen mall others don't comply,that's cna for you.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;810347;212;14;2;0;0;0;0;2;15/02/02 17:06;537;NULL;15/01/31 10:01;15/01/31 8:09;unauthorised transaction;8,50E+12;;***;I made an authorised transaction at truworths bolders on the 26 January which was R500 and on the 30th of same month unauthorised amount of R500 was debited from account then I called the call center to report it and they said they will reverse the amount in 20 hours to my surprise the same amount was deducted again on my account, I went to the store to report the problem and no one is helping us solve our problem instead they are promising us lies. It is possible that tomorrow morning I might wake up to another transaction off my account. The store manager is Dolly ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;694843;793962;16;2;0;1;0;0;2;15/02/02 16:19;537;NULL;15/02/02 9:07;15/02/02 7:22;telkom back to their ols ways. ;***;;***;I have been trying to get hold of Telkom now for a few hours. every time i go through to the clinical center the call gets disconnected. ARE YOU STAFF TO LAZY TO WORK...<br> <br> I am paying for a 10mb internet connection, Telkom keeps putting my line down to a 6mb connection. *** is with that. Why am I paying for 10mb then.....I don't see them dropping my bill at the end of the month. and they mustn't tell me that my line doesn't support 10mb. it has worked fine for the past year on 10mb.<br> I am a online gamer and cant to jack ****. just getting lag on everything I play. Cant watch a Youtube video and it takes forever for websites to open.....<br> <br> If this is how they do business then I am going to cancel my account<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;810757;212;14;2;0;1;0;0;2;15/02/02 17:03;537;NULL;15/02/02 9:29;15/02/02 8:06;pathetic service and *****s ;1,01E+13;truworths ;***;. I walked into a truworths store ( gateway ), and swiped my debit card to pay my account of R1500 on the 25th of January. I later noticed that on the 31st truworths took of R1500 twice amounting to R4500 . Its difficult knowing that an establishment of this size and stature could mess up in this way . I am still awaiting a refund and full appology and rectify for future clients. It could be a families bread and milk . ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;303976;691047;29;2;0;1;0;0;2;15/02/04 16:52;537;NULL;15/01/05 17:44;15/02/04 7:55;Parmalat Milk _ Expired ;;;***;I bought a litre of parmalat milk on the 5th January 2015, I bought it from Els Park, Pick N Pay in Germiston Gauteng, as I was rushing I did not notice that the milk on the shelf had already expired on the 12/12/2014, I sent the milk the following day with my baby to her day care, as this is the milk she now drinks, In the day I was notified that my baby had diarrhea by her day mother, she had diarrhea after consuming this expired product!!! I was so furious that I took the milk carton along with the till slip back to pick n pay! I was advised the rep from parmalat would contact me the very next day!! A month later & still no response!! I ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;432458;715444;14;2;0;1;0;0;2;15/02/07 14:59;537;NULL;15/02/06 7:40;15/02/07 6:02;Did not inform customer about warehouse operating ;;;***;Yesterday I bought a fridge and microwave oven, I told the sales consultant that I have arranged transport and the guys will be here any minute, he said its fine. When the transport guys arrived they were told to go to the warehouse, they went only to find that the warehouse closes at 5. I have paid R350 for delivery, is it fair for me to pay another R350 when it is the consultants fault.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;817244;720792;14;2;0;1;0;0;2;15/02/17 16:36;537;NULL;15/01/28 8:21;15/02/17 7:39;You can buy, but you simply can't return;7,31E+12;;***;I bought an item on the 26th of January 2015 which was delivered on the 28th of January 2015. I also cancelled this parcel on the 28th of January, I received confirmation from Kalahari that they acknowledge the cancellation and that the courier will pick up the parcel.<br> <br> It is now the 17th of February - I am in the City Centre, I have had numerous calls from the couriers as well as Kalahari support stating the courier will pick up the parcel. How difficult is it to get right. You delivered it how can you in 3 weeks not pick it up?<br> <br> You have managed to put such a sour taste in my mouth that I will NEVER buy from you again.<br> <br> I want my parcel picked up so I can get my money back!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;538934;624;4;2;0;1;0;0;2;15/02/25 17:24;537;NULL;15/02/24 17:45;15/02/25 8:27;Phone not repaired;;;***;Took my phone in to the Brooklyn Mall shop for water damage repairs on the accidental damage warranty on 26 January and phoned them yesterday to find out what is going on. They told me the phone was back from repairs so I went to collect after work (didn't have the battery on me). Got home and the phone is in the same condition - I don't think it was ever sent to the repair centre, the form I signed for receipt didn't have a reference number or service centre accepted date on. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;366236;1258;14;2;0;1;0;0;2;15/03/02 15:31;537;NULL;15/03/02 8:26;15/03/02 6:34;Duvet set not everthing there;7,91E+12;Management;***;I went yesterday to Festival mall to buy a duvet set which code is *** - Classic Stripe when I arrived at home the night frill was not there. I cannot drive up and down all the time to try and fix the problem as I am staying in Benoni, and working till 5h00 in the afternoon, It is actually bad if you buy something and some of the stuff is not in there (it was continental pillow cases, standard pillow cases, duvet and night frill) I want to explanation how this happened in writing and want my night frill it is a huge inconvenience for me. Please advise urgently.<br> <br> Receipt No:***<br> <br> Thank you;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;755088;710472;14;2;0;1;0;0;2;15/03/04 15:15;537;NULL;15/03/04 7:49;15/03/04 6:18;No cashiers;n/a;n/a;***;Went to Waterfall checkers on Monday evening at about 18:30, as usual it being month end there were a lot of people but only 6 tills open.<br> <br> The queues of people stretched into the aisles.<br> I complained to the manager on duty but was told that the other cashiers were busy with their floats!<br> <br> I have raised this issue before and wad reassured by the management of the store that this would not happen again but obviously no attempt has been made to address this issue.<br> <br> People do not have the time to stand waiting for ages to pay while the management at the store don't care how long they have to wait.<br> <br> This store is really the worst checkers I have ever come across;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;657069;720792;14;2;0;1;0;0;2;15/03/05 15:23;537;NULL;15/03/04 8:16;15/03/04 6:26;kalahari advertises and cannot supply ;8,01E+12;;***;ON MONDAY I WAS ONLINE TO PURCHASE ESSENCE MAKEUP ,THE ADVERTI*****T STATED 30%OF ON CATRICE , ESSENCE , AND MANY MORE . WHEN I ADDED THE ITEMS TO THE CART , IT STATED I HAD RECIEVED THE 30%ON ALL THE PRODUCTS WHEN I CHECKED OUT THE PRICES CHANGED AND SOME ITEMS DIDNOT HAVE THE DISCOUNT ALLOCATED TO THE ORDER. ON TUESDAY I ORDERED MORE PRODUCTS AND SEEN THE SAME THING HAPPENED AGAIN , BOTH MY SISTERS AND MUM HAD THE SAME PROBLEM AS ME. WHEN I PHONED THE CALL CENTRE THEY SAID THAT IT WAS ON SELECTED PRODUCT , THE ADVERTI*****T DOES NOT STATE ON SELECTED ITEMS SO THIS IS WRONGFUL ADVERTISING.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;824132;499;18;2;0;1;0;0;2;15/03/17 15:42;537;NULL;15/03/05 8:27;15/03/05 6:45;slow service.not helpfull;9,51E+12;..;***;I am disgusted with the sa post office service.i am waiting for items for the past 3 months..and item updated on the track and trace but now is it saying \incomming international\"" for the past 1 week..i went to the post office to enquire and a man there told me there is nothing he can do i must just wait for the slip..however every other time this black lady is always so helpfull to me but she was not there today..this was lumxi post office in pietermaritzburg..i am realy disgusted with these peoples services 1st with yourls strike and now yourl are stil delayed.we have businesses to run yourl need to wake yourls case up.i hade to items comming in and both is saying incomming internation for 1 week now.1 is RI***CN and the other is RC***Hk!!!its about time yourl got yourls act together!!!"""