Cancellation of insurance and refund

Capitec doesn’t even deserve a 1 star rating. I received a message from capitec stating my funeral cover was being cancelled and I will be refunded my money due to factors which I understand. The sent the text on 12 August saying I will be called on the 13 still to today no call. I have called more than 10 tens every-time I call I am assisted by different people saying they will escalate my case and I will receive a text or call in a few days which I haven’t and which time I am being transferred to the insurance department that never even for once pick up my call. This been over a month and I have tried sending out emails to the them, they response by saying they will contact me which they never will. I am so disappointed in their customer service and I am rethinking about my other existing cover if I ever to die or any of my loved ones will I be assisted? Will I get paid out? Cause what’s this. If you are a person reading this in hopes of making a decision in whether to choose capitec for insurance don’t do that to you self. Save your self the stress and money cause these people ain’t reliable. It would be a wast of your time and money.