cancellation of Eft payment to FNB account

Hi, my name is Banele, on the 7th of October 2021 I made a normal transfer of funds to an FNB account as payment to a seller who was selling me a car. After doing the transfer and the seller realized the money did not reflect immediately in their account and went ballistic saying that I rather cancel the transfer and call off the deal . I immediately (within an hour of transfer) went to a capitec branch to request that the transfer be cancelled. At capitec I was told to get an affidavit and a case number from the police station to enable them to attempt to process the cancellation/ reversal of funds, which I did and submitted back to the branch same day. I was then told that my request was being handled by the bank`s forensics and they will call me to inform me of the progress. On the 11th October I tried calling capitec since they had not called me to make a follow up and I was told that the matter is with forensics and they are unable to give me any feedback and so I have to wait for the call from forensics. I am in a panic suspense because I do not know whether capitec was able to hold the money from going into the other account or at least be informed that I will be get back my money because as it is I am in the dark. please help