Cancel Capitec Bank

I have signed up for a funeral cover with Capitec, before the first premium goes off I cancel capitec because I have received a better offer elsewhere. Capitec sends me a confirmation letter that I have canceled the funeral cover with them, it states below that should my money be taken off my account it will be refunded. Indeed they deducted my money after I have canceled them.

What they didn't mention in the letter is the debit order will only be reversed after 45 days. I have a big problem with that. Firstly, Capitec app does not allow me to do own reversal. I had to physically visit a branch that is always full with long quees during covid times.

Banks are improving technology during these times, yet capitec is still very far from that. I'm even fuming because I have to wait 45 days to get my money back??? what happened to 3 to 4 working days?? The most distasteful response to get from a bank manager is "There's nothing we can do here in the branch" I demand a response and reversal today!!

Inc: ***9 Tracey Paulsen Insure Department

Capitec in Gateway mall KZN Consultant : Sade Assistant Manager : Senzi ***

This is all I got from the branch, no effort no nothing.