CAN THEY GET ANYTHING RIGHT THE FIRST TIME????

BETWEEN KEPT ON HOLD FOR LONGER THAN 10 MIN, BEING TRANSFERRED TO ALL DEPARTMENTS, NOT ABLE TO ASSIST TELEPHONICALLY WITHOUT EVEN HEARING YOUR QUERY OUT, BEING *********** AND PASSING THE BUCK!!! I DON'T KNOW WHICH ONE IS WORSE!!! I CREATED A STOP ORDER ACC LAST YEAR IN DECEMBER. I HAVE THE CONTRACT AND ALL THE PAPERWORK FOR THE ACC INCLUDING THE ACC DETAILS!!! THE FIRST DEBIT WAS SUPPOSED TO BE RUNTHE 25TH OF JAN AS PER THE CONTRACT. I CALLED TODAY TO FIND OUT WHY THE MONEY HAS NOT BEEN DEDUCTED!!! THE LADY WHO WAS ASSISTING ME MADE ABSOLUTELY NO SENSE. SHE CAN PICK UP THE STOP ORDER ACC ON THEIR SYSTEM AND THEN TELLS ME IT WAS CREATED AS A SAVINGS ACC AND NOT STOP ORDER ACC. SO I ASKED HER FOR A SOLUTION AS I AM NOT GOING TO DRIVE TO A BRANCH TO RECTIFY THEIR MISTAKE WITH MY PETROL. I WENT THERE FIRST TIME, THEY DIDN'T GET IT RIGHT NOW I HAVE TO GO BACK. HER SOLUTION IS I SHOULD TRANSFER THE MONEY MYSELF ELECTRONICALLY MONTHLY FROM MY SAVINGS ACC TO THE STOP ORDER ACC!!!!THAT COMPLETELY DEFEATS THE PURPOSE OF THE STOP ORDER ACC. IT'S SUPPOSED TO BE DONE AUTOMATICALLY!!! I THEN CALLED WESTGATE BRANCH, WITHOUT EVEN HEARING MY QUERY OUT, THE LADY TOLD ME TO GO TO THE BRANCH!!