Can the banks remain banks and not give banking to retails stores to handle causing massive reputational risk...

Leave banking to the banks,keeping something that does not belong to you is *****ing I don't know what made retail stores think that they are able to do what banks can.

Pick n pay and many other stores should stick to selling clothing and food , if your systems cannot handle what a bank does so then stay away from it.

Cash send should never be the responsibility of a retail store cause number one it inconveniences the sender and the recipient and the importance of the reputational risk both entities will suffer due to bad service. This is not working many people loss money when they collect their cash sends from retail stores ,we get given the incorrect message as the recipient, you feel like a ******** and then when you tell the sender your personal reputation is tarnished because when they call the bank the banks information is that the voucher was redeemed ,to many of us recipients have experienced this.

Just a week ago another woman was sent cash from her son redeemed it at another retail store she was devastated as she needed the money to get away from an abusive husband who beat her up the night before. After a day the sender was informed by the manager of that store that unfortunately the money is not with them. 3 Days later the sender was called and informed that indeed the money was with them and they would like to refund the sender, how did this affect the recipient no one cares.

As entities you do not realise why we need the money and you casually can care less how it affects the recipient ,the attitude is that your not our client that is the response from the bank and the retail store response is that, No we do not have anything the problem lies with the bank not with us. The back and forth nonsense we have to deal with.

No one wants to take responsibility so if that's the case then retail stores should stick to what they know and banks need to stick to being banks.

My capitec voucher was redeemed at the pick n pay evaton mall it approved on the till and I was informed that it was declined by bank I'm now sitting with distrust from the sender as she had to contact the bank who informed her the voucher was redeemed.

I called the call center got cut off and then logged a call on the Facebook page and all I received is a computerised message with a reference till this day nothing.

I want pick n pay to liase with Capitec to resolve my matter someone has the cash send but it definelty is not me.

I can be reached on *** or *** Natasja Matli-Mokoena