AV
Armand V

1 reviews | Active since Aug 2015

31 Aug 2015, 20:57

Can't setup 3D secure, card locked online

The previous time I got a new card it took the bank 6 months to register my card for 3D Secure and I could do no online shopping as a result. I did not need it as much then as I do now so I could work with them as they reported something weird with the card. <br> <br> Last week I had to get a new card again, first off I get 2 smses with 2 different codes. Tried to register with both and guess what it locks my card again! I go back to the branch and remove the 3d secure and have them register it clean, get new sms and try to register same thing the code does not work and locks me out. <br> <br> Today I go back and try toget help at the branch, they unlock the card and call their support desk who then tells them they can't help me, I have to call them at my own massive cost while on the registration site as the branch can't do anything and the support can't do anything.<br> <br> It is absolutely ridiculous that their own support can't help a customer at the branch where you pay for support, but even worse they want me to call and waste my own airtime and time at work to sit on the phone with their support line.<br> <br> As they say, fool me once... If you like online shopping stay away from Capitec!<br> <br>

0
Replies (1)
Capitec Bank
Capitec Bank's reply01 Sept 2015, 10:35
Official
Hello Darius1332,

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank