Can't help

<p>For 3 years I have been receiving money from overseas with no problem and this time it was returned to england and they can't tell me why. I have to contact my mother the whole time to get documents which I am sure they can obtain. I was there this morning and was told that they do not have a foreign exchange department so i wonder how we have been receiving the money? I was also told that if I cannot get the swift message they can't do anything to help but they gave me the swift message from the previous time? How is that possible. In the meantime while trying to resolve this I have lost a brand new tablet and my tools worth R4000 and my mother has had to pay over R1500 in bank charges trying to get the money to us. Please help I need this sorted out </p>