Can’t close my bank account if you’re still this good

<p> </p> <p>Many weeks ago I went to a Capitec branch in the city in order to close my bank, because the card they’d given me wouldn’t work at POS terminals, irrespective of the retailer. It just wouldn’t work for purchases. It only worked with money withdrawals. I couldn’t understand. After trying, several times, to resolve this issue last year with one of the branches in Cape Town, the one that had issued the card, I decided to just give up since no one seemed to know why this was the case and since any solutions they provided were never effective.</p> <p> </p> <p>On this day I went to the branch on the Grand Parade. I was warmly welcomed by the branch manager, who was very enthusiastic, very [sincerely] caring, very concerned about my problem and did her utmost to resolve the problem. It was thanks to her awesome staff that we were able to figure out where the problem had been all along. In the end, I had no reason to close my Capitec Account thanks to the fantastic and intuitive bank manager.</p> <p> </p> <p>Thanks. </p>