Can't access my own account

The Capitec banking app recently removed itself from my phone. Previously it worked just fine. I went in to the branch yesterday to reinstall and it was unsuccessful. The app will not install and replace the one on my phone (which is invisible to searches). I was sent to contact my service provider, who told me to update the software on my phone. I discovered that this can't be done after many wasted hours at Vodacom. I am currently on a Nokia E5 which is a relatively new phone. <br> <br> Can I be put on the previous app version to sort this out? My only conclusion is that the developers updated something. I can't be expected to get a new phone when mine is only a few years old and was bought new. And if my phone is incapable of carrying the app, then I imagine you are excluding masses of people out there from using your services. This is the sort of stunt I'd expect from the other banks.<br> <br> I have sent this to Capitec Client Care but feel that taking the chance of waiting a further 2 working days in the hopes that someone will get back to me is excessive. This is really a matter of urgency as I am locked out of my banking facility.